Privacy Policy – Mental Health Services in Massachusetts

At LUX Behavioral & Wellness Center, your privacy and confidentiality are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal and health information in accordance with HIPAA regulations and Massachusetts state laws. By using our website or services, you agree to the terms outlined in this Privacy Policy.

 Information We Collect

We may collect the following information:

• Personal Details: Name, date of birth, address, email, and phone number.

• Health Information: Medical history, mental health records, therapy notes, and treatment plans.

• Payment Information: Billing details and payment history for services rendered.

• Communication Data: Emails, online forms, and messages sent to our staff.

 How We Use Your Information

Your information is used to:

• Provide mental health counseling and therapy services.

• Schedule appointments and send reminders.

• Improve the quality of our behavioral health services.

• Ensure compliance with legal and regulatory requirements.

 Sharing Your Information

We do not share your personal or health information with third parties except:

• When required by law.

• When necessary for treatment purposes with other licensed providers.

• When you provide explicit consent.

Your Privacy Rights

As a client, you have the right to:

• Access your health records.

• Request corrections or updates to your information.

• Understand how your information is used and stored.

• File complaints if your privacy rights are violated.

 Data Protection

We maintain strict security measures to protect your personal and health information, including secure storage, encryption, and restricted access to authorized personnel only.

 Telehealth Privacy

Our telehealth services follow HIPAA guidelines to ensure your sessions are secure, confidential, and private. All communications via video, phone, or messaging are encrypted.

 Contact Information

For questions regarding this Privacy Policy or your personal information, please contact us:
Email: lxhealthcenter@gmail.com
Phone: 978-483-7515